Mindline Somerset - Open Mental Health

This role will involve supporting people in emotional distress or needing somebody to talk to. This opportunity is ideal for those wanting to improve their listening skills. All training provided including mental health awareness and telephone listening. Gain personal satisfaction and a sense of achievement by experiencing the diversity of telephone support. Applications are encouraged from people who have had experience of mental distress or have an understanding of what mental distress may mean for others. 

This role will involve supporting people in emotional distress or needing somebody to talk to. This role requires you to commit to supporting the line four evenings a month (8pm-11pm) and attending our monthly group supervision. 

Mindline Trans +

Mindline call handlers will have the opportunity to volunteer for our Mindline Trans + helpline as a progression opportunity. You will need to attend Trans Awareness training. You will be offering emotional support to transgender people, their family and friends. Mindline Trans+ operates every Friday 8pm – 11pm. Minimum commitment for Mindline Trans+ 2 x 3hr shifts per month.

Person Specification 

Essential: 

PC / Laptop with good internet connection

Positive team-working skills 

Flexible approach  

Demonstrable IT knowledge/experience using Microsoft Packages 

Willingness to learn (including independently) to extend their knowledge 

Desirable: 

Understanding of the need for good record keeping and GDPR 

Equal Opportunities:  

Mind in Somerset is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees and volunteers are expected to promote and work fully in line with the company’s Equal Opportunities Policy. Mind in Somerset is a Disability Confident employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview/Volunteer meeting, please contact Mind in Somerset.