Hearing Voices Volunteer

Main Purpose of role: Assist with the weekly Hearing voices group  

Key Tasks:  

To support the facilitation of groups for individuals who experience auditory and other hallucinations. This will involve delivering creative, engaging and inclusive group and activity support work that encourages and enables people to improve/maintain their mental wellbeing. 

· To support service-users in accessing the group support offer. 

· To encourage peer support within the group. 

· To adhere to our inclusive way of working and support a diverse group of individuals. This will include supporting younger and older adults. 

· To enable service-users to have access to information and signposting to other areas of support. 

· To engage fully with the values and community of Mind in Somerset. 

· To attend regular one-to-one supervision with your line manager. 

• To work in an inclusive and culturally sensitive way for all service-users; being responsive to individual needs and challenging stigma and discrimination. 
• To take prompt and appropriate action in a safeguarding situation. To clearly record all information and actions taken and to escalate to the Group Facilitator and Safeguarding Lead as per procedure. 
• To follow Health & Safety and Security procedures. 
• To cover leave and absences where required. 

Person Specification 

 Essential: 

• Positive team-working skills 
• Flexible approach 
• Willingness to learn (including independently) to extend their knowledge 
• Understanding of the need for good record keeping and GDPR 
• Good non judgmental listening skills 
• Experience working with people in mental health

All new volunteers will be required to complete 5 essential online training courses as part of their induction into the Charity. Dependant on the type of volunteer role undertaken, additional training may be also required to meet service expectations.